Customer Support
Contact Us
Need help with your BCBG order or have a question before you shop? Our customer support team is here to help with clear, friendly assistance.
Email us at service@mailsenders.net. Most messages receive a response within 24–48 hours.
How To Reach BCBG
For the fastest support, please contact BCBG by email or use the contact form on this page.
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What To Include
To help us review your request quickly, please include the details that apply to your question:
- Your full name and email address used at checkout.
- Your order number, if your message is about an order.
- The product name, color, size, or style details, if relevant.
- A clear description of the issue or question.
- Photos, if you are contacting us about a product concern.
Support Topics
Contact BCBG for help with common shopping and account questions, including:
- Orders: order questions, order details, and general purchase support.
- Shipping: delivery questions, shipment updates, and address-related concerns.
- Returns: return questions and next-step guidance for eligible items.
- Exchanges: exchange questions, size concerns, and product replacement requests.
- Product questions: help with sizing, color, style details, and item information.
- Account help: sign-in questions and account-related support.
Order Support
If your message is about an order, please include your order number and the email address used at checkout. This helps BCBG review your purchase details and respond with the most accurate information.
Shipping Support
For shipping questions, include your order number and any tracking details you have. If your package status is unclear, please tell us what you are seeing so we can better understand your request.
Returns & Exchanges
For return or exchange support, include your order number, item name, size, color, and the reason for your request. If an item arrived with a concern, please include clear photos when possible.
Product Questions
Have a question about a BCBG dress, gown, ready-to-wear piece, size, color, or styling detail? Send us the product name or link, and we will help with the information available.
Contact Form Note
Use the contact form on this page if you prefer to submit your message directly. Please include the same helpful details listed above so our team can review your request efficiently.
Your Privacy
Please avoid sending full payment card numbers, passwords, or other sensitive personal information by email or contact form. Details you provide will be used to review and respond to your support request.
We’re Here To Help
Thank you for contacting BCBG. Whether you need help with an order, shipping, returns, exchanges, product details, or account support, we will review your message and reply as soon as possible.
