Return Policy
Return Policy
BCBG offers 30 Days Free Returns for eligible items. This policy explains the return window, item condition requirements, how to start a return, refund timing, exchanges, and what to do if your order arrives damaged or incorrect.
30-Day Return Window
Eligible items may be returned within 30 days under our 30 Days Free Returns service. To begin a return, customers must contact customer service first and receive the correct return instructions and return details before sending anything back.
Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, the item must meet the return requirements and be reviewed according to the order details.
- The return request must be made within the 30-day return window.
- The item must be in its original condition.
- The item must be unworn, unused, unwashed, and undamaged.
- Original tags, labels, packaging, and included accessories should be returned when applicable.
- Proof of purchase or order information may be required.
Item Condition
Returned items are inspected after they are received. Items that show signs of wear, washing, use, damage, alteration, odors, stains, missing tags, or missing packaging may not qualify for a refund.
Please pack your return carefully to help protect the item during transit.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items marked final sale, non-returnable, or otherwise excluded on the product page or order details.
- Items that have been worn, washed, used, damaged, altered, or stained.
- Items missing original tags, labels, packaging, or included accessories when required.
- Items returned without first contacting customer service for return instructions.
- Items received outside the approved return process or return window.
How To Start A Return
Please do not send your return before receiving instructions from BCBG customer service. To start a return, follow these steps:
- Email support@shopbcbg.com with your return request.
- Include your order number, the email address used at checkout, the item name, size, color, and the reason for return.
- Wait for customer service to review your request and provide the correct return instructions and return details.
- Pack the approved item securely and follow the instructions provided by customer service.
Please contact our customer service team at support@shopbcbg.com to receive the correct return instructions and return details.
Return Shipping Cost
BCBG offers 30 Days Free Returns. Approved eligible returns within the 30-day return window are covered when customers follow the return instructions provided by our customer service team.
Returns sent without approval or outside the provided return instructions may not be accepted or covered.
Refund Process
Once your returned item is received and inspected, your refund request will be reviewed. Refund processing time is 3–15 days after the returned item is received and inspected.
If an item does not meet the return eligibility requirements, the refund may be declined or adjusted according to the condition of the returned item and the details of the return request.
Exchanges
If you need a different size, color, or item, contact customer service before sending anything back. Exchange availability may depend on the item, order details, and current inventory.
Our team will provide the next steps if an exchange option is available for your request.
Damaged Or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact BCBG customer service as soon as possible.
- Include your order number and the email address used at checkout.
- Describe the issue clearly.
- Attach photos of the item, packaging, tags, and any visible damage or incorrect details.
Final Sale Rules
Items marked final sale, non-returnable, or otherwise excluded from returns are not eligible for return or exchange unless required by applicable order review. Please check the product page and order details before submitting a return request.
Contact Information
For return questions, exchange requests, damaged or wrong item issues, or refund updates, contact BCBG customer service at support@shopbcbg.com.
Please include your order number, the email address used at checkout, the item name, and a clear description of your request so our team can assist you efficiently.
Need Help With A Return?
We are here to help you through the return process. Contact BCBG customer service first, and we will provide the correct return instructions and return details for your request.
