Shipping Policy
Shipping Policy
BCBG is pleased to offer Free Worldwide Shipping on eligible online orders. This policy explains our order processing time, estimated delivery time, tracking updates, shipping coverage, and how to contact us if you need help with a shipment.
Order Processing Time
Orders are processed within 1–3 days after the order is placed. Processing time includes order review, preparation, packing, and handoff for shipment.
Orders placed during high-volume periods may require the full processing window before shipment. Once your order has shipped, tracking information will be provided when available.
Estimated Delivery Time
Estimated delivery time is 2–5 days after shipment. Delivery timelines are estimates and may vary depending on destination, local delivery conditions, customs processing, weather, or other circumstances outside normal transit control.
Shipping Destinations
BCBG offers Free Worldwide Shipping. Orders may be shipped to supported delivery destinations worldwide, subject to address accuracy, local delivery availability, and applicable shipping restrictions.
Shipping Rates
Shipping is free worldwide through our Free Worldwide Shipping service. You will not be charged a separate standard shipping fee at checkout for eligible orders.
- Service: Free Worldwide Shipping
- Order processing time: 1–3 days
- Estimated delivery time: 2–5 days after shipment
- Carrier: [Insert shipping carrier]
Tracking Information
Once your order has shipped, tracking information will be sent when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the carrier system.
If your tracking link does not show movement right away, please allow the tracking update window to pass before contacting support.
Customs, Duties & Import Taxes
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a request for customs duties, import taxes, brokerage fees, or other government charges related to your BCBG order, please contact us before making payment so we can review and assist.
Wrong Or Incomplete Address
Please review your shipping address carefully before placing your order. BCBG cannot promise that address changes can be made after an order is submitted or begins processing.
If you notice an incorrect or incomplete address, contact us as soon as possible at support@shopbcbg.com with your order number and the correct shipping details.
Lost, Delayed Or Damaged Packages
If your package appears lost, delayed, or damaged in transit, please contact BCBG support so we can review the available order and tracking details.
- For delayed packages, include your order number and tracking number.
- For damaged packages, include clear photos of the package and item condition.
- For missing packages, include the delivery status shown in your tracking information.
We will use the details you provide to help review the issue and determine the appropriate next steps.
Contact Information
For shipping questions, tracking concerns, customs questions, incorrect address issues, or package problems, contact BCBG customer support at support@shopbcbg.com.
Please include your order number, the email address used at checkout, your tracking number if available, and a clear description of your shipping question.
Need Help With Your Shipment?
BCBG is here to help with shipping-related questions. Email us with your order details, and our support team will review your request as soon as possible.
